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ITIL 4 Foundation Class 

Test Pass Academy has Expert Instructors that have been doing ITIL (Information Technology Infrastructure Library) Training for many years. Our instructors are well known in the industry not only as top-level instructors with rave reviews, but also as top-level Professionals who pass along real-world examples to the class. Our experts have a vast understanding of the ITIL making it easy for you to pass this exam. This class/certification is great for anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

3 Day ITIL 4 Foundation Bootcamp: Train-Test-Pass!

What will I learn in the ITIL 4 Foundation Bootcamp?

This course focuses on ITIL 4 framework, which is built on established ITSM practices and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

Course topics include:

  • Key IT service management concepts
  • How ITIL guiding principles can help and organization to adopt and adapt service management
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the interconnect
  • Know the purpose of key ITIL practices
  • Prepare for the ITIL 4 Foundation Certification Exam

ITIL 4 Foundation Class Details:

  • 3 Days of the Top ITIL Training in the Industry
  • Instruction by a High-Level Certified Expert
  • ITIL Courseware
  • ITIL 4 Foundation Exam Prep
  • Exam Voucher included

ITIL 4 Foundation Course Outline:

  1. IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
  2. Key concepts of value creation
  3. Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
  4. The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
  5. The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
  6. The ITIL service value system
  7. The service value chain, its inputs and outputs, and its role in supporting value streams
  8. Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
  9. Detail of how the following ITIL practices support the service value chain:
    • Continual Improvement (including continual improvement model)
    • Change control
    • Incident management
    • Problem Management
    • Service request management
    • Service desk
    • Service level management
  10. The purpose of the following ITIL practices
  11. Information security management
  12. Relationship management
  13. Supplier management
  14. Availability management
  15. Capacity and performance management
  16. Service configuration management
  17. IT asset management
  18. Business analysis
  19. Service continuity management
  20. Deployment management
  21. Monitoring and event management
  22. Release management
ITIL 4 Foundation: provides you with comprehensive guidance for the management of information technology in the modern service economy.

ITIL 4 Foundation Training Schedule:

ITIL 4 Foundation TrainingFebruary 15 - 17, 2023Live Online$1,795QUOTE / REGISTER

ITIL 4 Foundation Requirements & Prerequisites:

Familiarity with IT terminology and IT-related work experience are recommended.

What is ITIL?:

The Information Technology Infrastructure Library (ITIL) is a customizable framework for good practice of IT services and infrastructure. ITIL was developed in the 1980s by the Central Computer and Telecommunications Agency, which later became the Office of Government Commerce (OGC), a governmental organization in the United Kingdom. ITIL has evolved to become the world-wide de facto standard for IT service management and encompasses multiple components of IT service management.

ITIL is the most recognized Service Management framework in IT. The framework enables IT to better align to the business and solve specific operational needs. ITIL is not about creating things like projects do, it’s about delivering IT services that demonstrate real value to the organization

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Why choose Test Pass Academy?

Your Instructor Has Vast Experience in the Field

Quotation MarkThe class went great. Michael was an excellent teacher. He has vast experience in the field and used great real world examples to help understand concepts. Thank you for the opportunity to take this bootcamp with such a qualified teacher.Quotation Mark

Thanks again, Robert
Booz Allen Hamilton

Experience and High Energy Teaching Style

Quotation MarkFred is a fantastic instructor, with his background, experience and high energy teaching style I definitely have a great deal of confidence in passing the test first time through. I definitely will recommend your class for any future CISSP candidates.Quotation Mark

V/R, Chuck US Navy

Instructor for the Course Was Outstanding

Quotation MarkI had a great experience and thought that the test center was top notch. The material that has to be covered for an exam like these is very extensive. The instructor for the course was outstanding, and knew the Windows platform in and out.Quotation Mark

DoD Contractor

I Learned a lot and Passed the Test

Quotation MarkThe Security Plus class went very well!! I learned a lot, passed the test, and Tracy was an excellent instructor. I felt it was very valuable training for my job and was very satisfied with my experience with Test Pass Academy. Thank you for everything.Quotation Mark

Addy - US Air Force

For more information on our Training, call us at 1-888-418-7051 or via email at