ITIL 4 Foundation Class 

Test Pass Academy has Expert Instructors that have been doing ITIL (Information Technology Infrastructure Library) Training for many years. Our instructors are well known in the industry not only as top-level instructors with rave reviews, but also as top-level Professionals who pass along real-world examples to the class. Our experts have a vast understanding of the ITIL making it easy for you to pass this exam. This class/certification is great for anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

3 Day ITIL 4 Foundation Bootcamp: Train-Test-Pass!

ITIL 4 Foundation Course Outline:

1. IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
2. Key concepts of value creation
3. Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
4. The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
5. The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
6. The ITIL service value system
7. The service value chain, its inputs and outputs, and its role in supporting value streams
8. Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
9. Detail of how the following ITIL practices support the service value chain:
   • Continual Improvement (including continual improvement model)
   • Change control
   • Incident management
   • Problem Management
   • Service request management
   • Service desk
   • Service level management
10. The purpose of the following ITIL practices
11. Information security management
12. Relationship management
13. Supplier management
14. Availability management
15. Capacity and performance management
16. Service configuration management
17. IT asset management
18. Business analysis
19. Service continuity management
20. Deployment management
21. Monitoring and event management
22. Release management